Shipping Questions


What are your shipping charges? All flower packages are shipped with FedEx or UPS. There is FREE shipping for deliveries Tuesday through Friday. Saturday and Monday deliveries is $14.95 for all continental locations providing the address is within the FedEx Saturday delivery areas. If you would like a morning delivery, there will be a charge of $10.00, to ship Priority.


What days do you deliver? Orders are delivered Monday through Saturday, unless the ship date or delivery date falls on a major holiday (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas).


What time will the bouquets arrive? For all locations within the continental U.S., Standard Overnight shipments will usually be delivered between the normal business hours of 9:00AM to 5:00 PM on the requested delivery date.


Why can't you deliver on Sunday? Since FedEx does not work on Sunday, we cannot have orders delivered. We always ship overnight and do not want the flowers to sit for 2 days in the gift box.


Can bouquets be delivered on the same day as ordered? No. To ensure freshness all A Family of Flowers bouquets are shipped Standard Delivery with FedEx. In order to be received the next day, orders must be placed before 3 PM Eastern (Monday-Friday).


How are the bouquets protected when shipped? A Family of Flowers has every bouquet shipped in a specially designed insulated gift box and Gel-Ice to protect the flowers from damage.


Where do you ship? We ship orders to any physical address within the continental U.S.We cannot deliver to P.O. Boxes, APO and FPO addresses. We do deliver to Alaska and Hawaii for an added charge of $14.95. No Saturday deliveries to Hawaii presently. Saturday deliveries to Alaska are $29.95.


What happens if the recipient is not there to receive the flowers? A Family of Flowers shipments will be dropped off without obtaining a signature. Usually, the delivery driver will ring the bell, and if there is no answer, the box will be left somewhere safe at the delivery location. If there is no safe location, the box will be taken to the closest main shipping facility.


Can I change the date or address of my order's delivery? If your order has not been delivered, or is not in the process of being delivered, we can change the delivery address. Please e-mail the new address information to afamilyofflowers@availmailbox.com

Is there any Sales Tax? Sales tax (.08%) will be added to all shipments delivered within California.

PLEDGE OF QUALITY

Order with complete confidence from A Family of Flowers. We select and ship only the finest quality flowers. We pack them carefully to ensure that they arrive safely and at the time requested. If you are not pleased with your purchase, please email us at afamilyoflowers@availmailbox.com and we will be happy to help you.

Declined Transactions

If your method of payment is declined by your financial institution A Family of Flowers reserves the right to charge your credit account a minimum of 50% of your total order. We will attempt to process the order 3 times. If all attempts fail your order will be cancelled, and the fee will be assesed.